Frequently Asked Questions
Everything you need to know about our textiles and home goods.
What is the typical shipping timeframe for fabric and home orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping times vary by destination.
Do you offer returns on cut fabric?
Because fabric is cut to your specific order requirements, we generally do not accept returns on cut yardage. However, if there is a defect or error in your order, please contact us within 14 days for a resolution.
Are your textile patterns available for licensing?
Yes, Robin Pickens designs are available for various licensing opportunities. Please reach out via our contact form with your company details and specific interests.
How should I care for my Robin Pickens quilt and home textiles?
We recommend machine washing on a cold, gentle cycle with mild detergent. Tumble dry on low heat or line dry to preserve the vibrancy of the colors and the integrity of the fibers.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel an order after it has been placed?
To ensure fast shipping, we begin processing orders quickly. If you need to make a change, please email our support team immediately. Once an order has been cut or shipped, we can no longer make modifications.